REFUND AND CANCELLATION

RETURNS

 

What's your return policy?

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase. 

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund.

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 305-6098204 or infovipbio@gmail.com

Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements.. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL

Return labels will be sent to the email address attached to your original order  unless otherwise specified. Returns can only be processed if our Return/Exchange form is included, and the desired action is specified. click here to download the form;

https://drive.google.com/file/d/1HzaSPjae2elIM6iQJCL59WpApn-nGIKo/view?usp=sharing

3. PACK YOUR RETURN

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund.